Refund Policy – IPTV Epix

Our Refund Guarantee

At IPTV Epix, we are confident in the quality of our IPTV subscription service. We offer a 7-day money-back guarantee on all standard subscription plans purchased through iptvepix.net. If you are not completely satisfied with your IPTV Epix subscription for any reason within the first 7 days of purchase, you are entitled to a full refund of the amount paid, subject to the eligibility conditions outlined below.

We believe in transparency and fair dealing. Our refund process is straightforward, with no unnecessary delays or complicated procedures.

Eligibility for Refunds

To be eligible for a refund under the IPTV Epix 7-day guarantee, all of the following conditions must be met:

• The refund request must be submitted within 7 days of the original purchase date.
• You must not have used more than 30% of your total subscription period.
• Your account must not have been suspended or terminated for violation of our Terms of Use.
• The request must include your order ID and the email address associated with your IPTV Epix account.
• Free trial accounts are not eligible for monetary refunds as no payment was made.
• Reseller accounts and bulk purchases are subject to separate refund terms as outlined in reseller agreements.

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Requests submitted more than 7 days after the original purchase date.
• Accounts that have used more than 30% of their subscription period.
• Accounts suspended or terminated for violation of the IPTV Epix Terms of Use, including but not limited to: sharing account credentials, running servers for redistribution, or using the service for commercial purposes without a reseller agreement.
• Promotional, discounted, or special offer subscriptions where refund exclusions are clearly stated at the time of purchase.
• Refund requests citing issues that were reported to and resolved by our support team within the subscription period.
• Duplicate subscription purchases where one subscription has already been used.

How to Request a Refund

To initiate a refund from IPTV Epix, please follow these steps:

1. Contact our billing team at contact@epixiptv.net within 7 days of your purchase date.
2. Use the subject line: “Refund Request – [Your Order ID]”
3. Include your full name, the email address used at purchase, your order ID, and a brief reason for your refund request.
4. Our team will review your request within 24 hours and confirm eligibility.
5. Approved refunds will be processed within 5–10 business days, depending on your payment method and bank processing times.

Refunds are issued to the original payment method used at the time of purchase. We cannot process refunds to different payment methods or bank accounts.

Partial Refunds

In certain circumstances, IPTV Epix may offer a pro-rated partial refund at our discretion. This may apply when a subscriber has used a portion of their subscription but encounters significant, documented technical issues that our support team was unable to resolve within a reasonable timeframe. Partial refunds are calculated based on the unused portion of the subscription period. Such refunds will only be considered after all reasonable technical support options have been exhausted.

Contact Us

For all refund-related inquiries, please reach out to our billing team:

• Email: contact@epixiptv.net
• General Support: contact@epixiptv.net
• WhatsApp & Telegram: Available 24/7 for urgent refund inquiries

Last updated: January 1, 2025